📌Банк России впервые опубликовал ренкинг* банков, (https://www.cbr.ru/banking_sector/bank_ranking/) где кредиторы ранжированы по количеству жалоб заемщиков. Чем выше банк в списке — тем чаще клиенты сталкивались с проблемами при оформлении и погашении кредитов.
При расчете учитывались подтвержденные нарушения на каждые 100 тысяч кредитных договоров каждого банка.
Основные причины жалоб:
💥Навязывание ненужных услуг, — например, страховки — при этом не выделяя отдельно сервисы, которые влияют на условия кредита
💥Скрытие информации о периоде охлаждения — когда можно отказаться от кредита без штрафов
💥Необоснованные отказы в кредитных каникулах
💥Ошибки при начислении процентов во время отсрочки
💥Неверный расчет полной стоимости кредита, из-за чего реальные расходы заемщиков оказывались выше, чем прописано в договоре.
www.cbr.ru (https://www.cbr.ru/banking_sector/bank_ranking/)
Ренкинг банков | Банк России
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